Cancellation Policy

To cancel or reschedule any session, email reception@shapirolearning.com.

Cancellations happen and we aim to be flexible. However, it is important that you are aware of the following policies:

1. Late cancellations and no-shows.

You can cancel or reschedule for free if you give at least 2 business days’ notice (not counting weekends or holidays). The full appointment fee will be charged to the credit card on file for no-shows or late-cancelled appointments (those with less than 2 business days’ notice) that cannot be filled from our waitlist. For testing appointments, the cancellation fee will be for the number of testing hours provided in the estimate when you booked the testing appointment.

2. Psychoeducational reports are only offered once you have attended a feedback session. If you cancel, the timing of your report will be postponed.

The report is finalised after the feedback session. If you cancel a testing feedback session, the written report will not be finalised and sent until the session has been rescheduled and completed.

3. Frequent cancellations and requests to reschedule.

Consistent attendance, as recommended by your psychologist, is key to your child’s progress and helps our practice run smoothly. It is our policy that if you frequently cancel appointments - even with sufficient notice - we may pause services and offer your regular time slot to another family who can attend regularly. The definition of 'frequently' is within the discretion of your treating psychologist but we will be accommodating of unusual circumstances. If you are having difficulty with the pace of the agreed treatment plan, please discuss this with your psychologist in session so alternative treatment approaches can be discussed.